Warranty and Product Care - Nood Co
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NOODCO 1 YEAR LIMITED WARRANTY

For products sold after January 1, 2017, subject to the limitations, exclusions and disclaimers set forth below, (which are expressly incorporated herein), NOODCO warrants its products to be free from defects in workmanship and materials for a period of  (1) year after the date of original shipment (the ”warranty period”), provided the product is used in the manner and under the conditions for which it is designed.

 

Limitation of Liability

1.This warranty shall apply only if
(i) Purchaser notifies Seller in writing of the claimed defect within 30 days of discovery;
(ii) Purchaser discovers the claimed defect within the Warranty Period;
(iii) Purchaser allows Seller to inspect the Goods claimed to be defective; and
(iv) Seller or its representative confirms the defect in writing to Purchaser

(v)The goods have been paid for in full.

 

2. This NOODCO Limited Warranty extends only to defects in materials and workmanship which occur during “normal use and service” as defined below, and it does not apply to:

a.Goods that have not been maintained in accordance with instructions or that have been accidentally damaged;

b.Defects attributable in any way to installation, modification, cleaning, or repair made by any party other than NOODCO; or

c.Mishandling, accident, fire, lightning, other hazards whether natural or man-made, or shipment. “Normal use and service” means that the product will be used in a typical residential environment.

d.Improper use or abuse includes, but is not limited to, damage from mishandling of the product, damage from excessive heat or uneven exposure to weather conditions, physical or chemical abuse and damage from improper care and maintenance.

e.Chips or other excessive impact damage in the product.

f. Scratches. Nood Co concrete and sealers are scratch resistant but not scratch proof. Proper care must be exercised including the use of a cutting board as part of your care and maintenance. In the case of sinks, it is important to avoid scratching the surface and damaging the integrity of the sealer. Nood Co does not warrant water damage to sinks or nay concrete surfaces due to scratching and wear and tear.

g. Thermal Shock. Thermal shock can occur when a hot item, e.g. pan or other receptacle or object is left on the countertop for more than a brief period. Trivets or hot pads should always be used. These issues are not considered material defects and are subject to proper care and maintenance by the owner.

h. Damage caused by excessive pressure e.g. sitting, standing or applying force to a nood co product that would be considered outside normal use.

i. This warranty does not cover any chemical damage.

j. Wear and tear of any Nood Co concrete surface  in any commercial environment.  Nood Co applies a 12 month warranty to the structural integrity of the concrete but does not warrant any damage caused to the surface. Due to the unpredictable and high traffic use of commercial furniture, particularly table tops, Nood Co do not warrant any damage caused if  the Nood Co Deep Seal System coating is comprised by scratching, heat, abrasive surfaces, chemicals, accidental chipping, dropping, accidents beyond control, exposure to weather, improper installation, contact with incompatable substances,  commercial public use, it becomes void of warranty immediately. Nood Co concrete is water and stain tolerant but not water proof or stain proof. The tables will wear in time. Concrete is a porous surface and it is to be expected to develop character from weather, human usage over time. By agreeing/accepting a Nood Co quote you agree to the terms of this warranty. Nood Co do not warrant damage to the sealer caused from daily use and any resulting damage to the concrete products from such usage.

 

3. Further, this warranty shall not apply if

a.Purchaser or a third party modifies or repairs the Goods without NOODCO’ prior written approval; or

b.After discovery of a defect, Purchaser fails to take prompt and reasonable steps to prevent the defect from becoming more serious. If Goods are repaired in the field by someone other than NOODCO, then the warranty on that repair is from the person or company making that repair, not NOODCO.

 

4. Upon collection or delivery of a nood product the customer becomes 100% responsible for the preservation and maintenance of the product. Please read MATERIAL VARIATIONS thoroughly before making a purchase with Nood Co.

 

5. Material Variations

Nood’s products may comprise of concrete, steel, aluminium, powder coated  products, timber and other materials. You can expect natural variations in the colour, pattern and air bubble ratio of the concrete in each piece. You can expect minor timber, steel, mirror, powdercoating colour and grain variations from piece to piece.  Please be aware that your product may be slightly different to the ones featured in the photos on the website as each piece is handmade and unique. Material variations are a natural part of the piece and do not fall under consideration of warranty.

 

6. Sinks and Basins

Nood Co sinks and basins have a high level of water tolerance and stain resistance but must not be:

a. Filled with water and left for a period of more than 8hrs.

b. Used as a surface to store or hold items with a hard surface

c. Cleaned with abrasive items. Whilst Nood Co Deep sealing system has been thoroughly tested with various chemical cleaners we recommend cleaning with a micro fibre cloth and soapy water.

d.  In the case of sinks, it is important to avoid scratching the surface and damaging the integrity of the sealer. This may cause water damage and sealer delamination. Nood Co does not warrant water damage to sinks or any concrete surfaces due to scratching and wear and tear, accidental contact with objects or human interaction, including incidents occurring opening packaging or install.

 

7. The Nood Deep seal protection system is only for use in indoor and sheltered external environments, it is UV stable and has a high stain and moisture resistance. For full external use Nood Co will apply their penetrative sealing system. The penetrative sealing system is permeable and will allow the concrete to breathe, it will absorb moisture and dry out and develop a natural patina with weathering and use. Spills must be cleaned up promptly as the surface is permeable and they may be absorbed. If the Nood Co Deep Seal System coating is comprised by scratches, heat, abrasive surfaces, chemicals, accidental chipping, dropping, accidents beyond control, exposure to weather, improper installation, contact with incompatable substances,  it becomes void of warranty immediately.

8. Nood Co Commercial Furniture.

All  Nood Co cafe tables are sealed in the Nood Co Deep Seal System. Due to the unpredictable and high traffic use of commercial furniture, particularly table tops, Nood Co do not warrant any damage caused if  the Nood Co Deep Seal System coating is comprised by scratches, heat, abrasive surfaces, chemicals, accidental chipping, dropping, accidents beyond control, exposure to weather, improper installation, contact with incompatable substances,  it becomes void of warranty immediately. Nood Co concrete is water and stain tolerant but not water proof or stain proof. The tables will wear in time. Concrete is a porous surface and it is to be expected to develop character from weather, human usage over time. Please By agreeing/accepting a Nood Co quote you agree to the terms of this warranty. Nood Co do not warrant damage to the sealer caused from daily use, and o , the resulting damage to the concrete products from such usage.

Nood Co do not take any responsibility for the safety of those using the Nood Co commercial furniture, in any regard, in any circumstance or situation. Safe use is recommended at all times. Concrete can be heavy and it is recommended to attain appropriate assistance for when moving/handling a piece.

 

9. During the Warranty Period, if a NOODCO product does not conform to this limited warranty, the purchaser’s sole and exclusive remedy against Seller arising out of or in connection with any claimed defect in any Goods sold hereunder, whether based upon contract, strict liability or negligence, and whether for personal injury, commercial loss, or other monetary loss, shall be at NOODCO’ option and sole discretion, is one of the following:

.(a)  Repair of the defective component or product,

.(b)  Replace the product with an item from the current range and of an equal value that will be supplied and delivered to the customer at the expense of NOODCO.

 

10. Nood Care Guide

Every step of our design and manufacture process has thoroughly considered the improvement of the consumer and user experience. And that research and improvement will continue. But like marble, timber, engineered stone and porcelain these surfaces and require care in use.

Here are some tips.

(a)Clean your surfaces with a microfibre cloth.

(b)Clean up your spills as they happen.

(c)Place a trivet or mat down before you place your hot items, or for plates, bowls, cups, vases any any hard surface to avoid scratches.

(d)Use our protective sealer coat. It’s super easy to use and we have a video to show you how to do that too. Contact Nood Co for more info.

 

11. IN NO EVENT, WHETHER BASED IN CONTRACT OR TORT OR OTHER LEGAL THEORY, SHALL NOODCO BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES Of ANY KIND, INCLUDING WITHOUT LIMITATION, DAMAGES TO OTHER PROPERTY, INCONVENIENCE, LOSS OF GOODWILL, LOST PROFITS OR REVENUE OR OTHER FINANCIAL LOSS, LOSS OF USE OF THE PRODUCT, OR CLAIMS FOR DAMAGES RESULTING FROM THE USE OF THE PRODUCT.

 

11. THE FOREGOING LIMITED WARRANTY AND REMEDY ARE EXCLUSIVE AND MADE ONLY TO THE ORIGINAL PURCHASER. NOODCO MAKES NO OTHER EXPRESS, IMPLIED OR STATUTORY WARRANTY, INCLUDING ANY WARRANTY Of MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL SUCH WARRANTIES ARE HEREBY EXPRESSLY EXCLUDED.

 

13. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. THERE IS NO WARRANTY FOR INTERNATIONAL USE OR PURCHASES.

 

PRODUCT CARE GUIDE 

Care & Maintenance of Concrete Surfaces

With the proper care, your concrete surfaces will stay looking new, year after year. Periodic wiping with clean water and a cloth is generally su cient for routine cleaning. A spray cleaner with soft chemicals can be used sparingly, when required, for concrete surfaces that have been sealed in the Nood Co deep seal system. Please read below.

INTERNAL SEALER – Nood Co Deep Sealed System.

The Nood Co Deep Sealed System Maintenance is a sealer applied to the surface of the concrete to, in part, protect the concrete. Concrete is a naturally
porous product and will absorb moisture and patina according to how it is used.
If you intend to use Nood Co concrete in a high tra c area, it is important to understand that the concrete will patina, dull, stain and scratch in time. Such is the beauty of concrete as a material.

Do: Clean up spills immediately.
Substances like wine, co ee, bleach, curry paste, chemicals have been tested on the sealer with great results be we recommend you clean them immediately.
Do: Clean surfaces using a sponge or soft cloth. Using a soft soap with warm water is recommended.
Do: Use coasters under all glasses, bottles and cans. Using coasters is just a good practice to protect all surfaces.
Do: Use trivets and hot pads under pots, pans and dinnerware.
Do: Use cutting boards.
Avoid the possibility of scratching the surface and protect your knives. Cutting on concrete will dull and damage your knives’ edges quickly.
Do: Re-seal tops.
All concrete tops are sealed before leaving Nood Co’s factory. Care must be taken with concrete as very acidic products, strong detergents, corrosive liquids or scouring powders can damage the surface leaving residues which may dull the surface and destroy the sealant.

Don’t: Use generic cleaning products such as bleach, glass cleaners or degreasers. Don’t: Use vinegar, ammonia, lemon or orange as cleaners. Avoid any corrosive/ acidic agents.
Don’t: Use bathroom, tub & tile or grout cleaners.
Don’t: Sit or stand on your concrete surfaces. Excessive force applied to the concrete products will weaken or even break the product. They are not designed for such use. Concrete is hard wearing, but not exible and therefore excessive weight in any one area could result in cracking.
Don’t : Apply excessive heat directly to the concrete. Natural/manmade heat/sun may fade and and alter the shine of the surface over time.
Dont : Drag, brush or scratch at the surface. Once the sealer is damaged moisture may seep beneath and create further damage.

FULL EXTERNAL SEALER – Impregnating Sealer

A degree of care and ongoing maintenance is necessary with externally sealed surfaces. Concrete in its purest and most desirble form will be found externally. Impregnating sealer is essential for outdoor use. It is ‘breathable’, meaning the concrete will get wet, from natural weather and human use, and dry back out. Due to natural weathering internal sealers are not recommended for such conditions.

Do: Clean up spills immediately.
Substances like wine, co ee, bleach, curry paste, chemicals will stain these surfaces. Plant matter from near by gardens could stain this surface.
Do: Clean surfaces using a sponge or soft cloth. Please clean with water only. Do: Use coasters under all glasses, bottles and cans.
Using coasters is just a good practice to protect all surfaces.
Do: Use trivets and hot pads under pots, pans and dinnerware.
Do: Use cutting boards.
Avoid the possibility of scratching the surface and protect your knives. Cutting on concrete will dull and damage your knives’ edges quickly.
Do: Cover tops where possible. In times where you are not using your concrete surface, please cover it for protection and extend the lifeline of your Nood product.
All concrete tops are sealed before leaving Nood Co’s factory. Care must be taken with concrete as very acidic products, strong detergents, corrosive liquids or scouring powders can damage the surface leaving residues which may dull the surface and destroy the sealant.
Don’t: Use generic cleaning products such as bleach, glass cleaners or degreasers.
Don’t: Use vinegar, ammonia, lemon or orange as cleaners. Avoid any corrosive/ acidic agents.
Don’t: Use bathroom, tub & tile or grout cleaners.
Don’t: Sit or stand on your concrete surfaces. Excessive force applied to the concrete products will weaken or even break the product. They are not
designed for such use.
Don’t : Apply excessive heat directly to the concrete. Natural/manmade heat/sun may fade and and alter the shine of the surface over time.
Failure to do so will result in staining, scratching and discolouring of the surface. Please thourougly read the Nood Co warranty before siging this document. www.noodco.com/warranty/
By accepting your quote/invoice you are agreeing to these product care and warranty terms.

Remember all concrete products are subject to variations in structure, colours and content. Pitting, bubble marks, and visual, random variation are not defects but are natural formations in concrete. As with all man made, concrete products every endeavour is made to ensure a constant colour in product although

Unit 7 / 7 O Malley Street, Osborne Park WA 6017

E info@noodco.com.au
W www.noodco.com.au

 

 

To obtain performance of this Limited Warranty, the purchaser should contact in writing the authorized NOODCO dealer or reseller who sold the product to the purchaser, or mail its warranty claim to:

info@noodco.com.au