Please ensure your enter the correct delivery address as parcels which are returned to us undeliverable will incur in a re-despatch fee. Freight charges paid for the original dispatch are not refundable.
Nood Co only delivers to addresses and post office boxes within Australia.
For Deliveries OUTSIDE Australia please email firstname.lastname@example.org and they will advise shipping costs.
Your parcel will be delivered by Australia Post’s eParcel service, Australian air Express, TNT, TOLL IPEC, Fastway Couriers or another courier during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-despatch. Freight charges paid for the original despatch are not refundable. Nood Co do not take responsibility for deliver times and are unable guarantee times.
Even though at Nood Co we take pride in the care we take with packaging all of our Internet and phone orders, sometimes accidents or errors happen. Notification of faulty, damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, Nood Co will provide instructions on how to return goods in appropriate manner. These details can be obtained either by:
Phone: 0401 487 654