Refunds – Nood Co does not offer a refund if you have had a change of heart on your purchase, if you have made a wrong selection, or if you are unhappy with the lead time.
Nood co will happily exchange items that are new, unused, in their original packaging, have not been partially or fully assembled, damaged or altered within a period of 5 day period of collection or delivery to the same value of the product.
Please note – the products are made in batches and your replacement product may be slightly different in its appearance from the original you are exchanging.
Nood co hold the right to assess and refuse exchanges on a case by case basis.
All exchanges will be made with a courier used by nood co and at the expense of the customer exchanging their product.
Exchanges do not apply to wholesale purchases or special order cases.
For exchanges please contact PRODUCT CONCIERGE. You will be asked to complete an exchange form.
100% down payment of total product cost is required before commencement of manufacture and order placement. Upon the moment of delivery, the remaining 50% payment is required for clearing before a product can be released.
Please be sure of your purchase prior to both payment stages as order cancellations will incur a 50% cost of the total cancelled order.