Frequently Asked Questions

We have 29 colours to choose from - and all Nood Co. products can be purchased in any of the colours that we offer (with the exception of certain two-tone colourways).

Nood has developed a manufacturing process that ensures a volume order will have an unbeatable consistency in colour and patina. That said, concrete is a natural material so some patina, colour variation, pin-holing (surface holes) and surface variation is inevitable. These characteristics have no bearing on the structural integrity of the concrete piece.

Nood Co. colours, feel, and aesthetic can look different in photos and we recommend that you purchase a sample pack prior to making your purchase.

Our concrete mix yields a predominantly smooth finish. Pinholes are natural and can occasionally appear as concrete is a natural product after all, however these do not affect the structural integrity of your concrete bath or basin.

The overall appearance and patina of your basin or bath will remain largely uniform.

We do this for a few reasons:

1. Our goal is to feature concrete products that are complementary to the other elements of the bathroom. By reducing the patina, our piece doesn’t distract from other elements, but more complements the tiles, tapware, the lighting or the mirror.
2. Continuity. By reducing the patina, we are able to create batches of products that match perfectly, allowing larger projects to visually succeed. In the case of two basins sitting next to each other, it ensures a visual continuity.
3. To allow the design to speak. Nood Co. is about duality. It is critical that the design has room to breathe and be enjoyed, by removing some of the boldness, rawness, masculinity of the concrete patina, the Nood Co. piece takes on a stunning visual experience. One of hard versus soft, masculine versus feminine.

If you’re after a raw finish, we recommend checking out our Raw Collection, featuring our Hoop Raw, Isla Raw and Millie Raw basin. Make sure to sign up to our mailing list to be the first to know about any plans we may have in releasing more raw finishes for products in the future.

We can offer custom colours on a case by case basis to our Architects and Designers. If you want to learn more please email info@noodco.com.au

Yes! Nood products have solid colour distribution meaning that they are the same colour throughout their entire structure.

This means that even if the surface undergoes wear or suffers chips, the underlying colour remains consistent inside and out. While we’ve achieved remarkable consistency in our concrete products, minor variations such as pinholes and batch differences are a natural and beautiful characteristic of the natural material and do not void the warranty.

Nood Co. basins and baths are designed and manufactured in Perth, Australia. Every basin is meticulously hand-poured, reflecting our commitment to quality and ethical manufacturing. 

Being manufactured and assembled locally, Nood Co. products not only champion Australian quality but also significantly reduce transport emissions and provide jobs for the local community.

From prototyping through to delivery, each step in the manufacturing process has been modified with a sustainable view. Over 85% of Nood Co’s concrete composition and packaging material is sourced from within Australia, including the finest sand grades and natural admixes, right through to recycled cardboard packaging.

View our PDF on sustainability here.

Nood Co. has created a unique blend of ultra high performance concrete that uses less energy than that to create its ceramic equal. A groundbreaking statistic. 

Nood Co. manufacturing involves the use of multiple silicon moulds and a handmade process. Machinery-aided manufacture has been avoided to ensure an extremely low embodied energy and pollution emission rate, whilst not compromising on efficiency and production output.

Nood Co. takes sustainability seriously. Our commitment to the environment ensures that less than 5% of waste is produced. Not only are our products made from recycled materials, but they can also be fully recycled at the end of their lifespan.

Yes. All our products are crafted using a concrete mix with low Volatile Organic Compound (VOC) levels, ensuring minimal environmental impact and improved indoor air quality. The sealing process involves a food-safe, UV-stable sealer with an exceptionally low VOC content, enhancing the product's longevity and safety.

Our basins are crafted from Ultra High Performance Concrete (UHPC), an advanced concrete blend engineered for strength, durability, and long-term performance. With a significantly higher MPA (Megapascal) rating than conventional concrete, UHPC offers superior structural integrity and resilience in demanding environments.

Good engineering (yes, it is real concrete!). Years of dedicated research and development have culminated in our concrete products being among the lightest available in the market today. Despite their enhanced strength, our blends are crafted to weigh less than traditional concrete. This not only streamlines transportation and handling but also makes for easy installation.

Some of our basins weigh as little as 7.5kg, with Nood Co. basins averaging around being 30% lighter than comparable ceramic alternatives.

Our products stand out in the market with an integrated sealant, a feature that sets us apart from the standard surface seal found in other concrete products. By incorporating the sealant directly into our mix, we ensure a consistent and even distribution throughout the entire product. This, combined with our unique blend of several admixes, allows Nood to achieve unparalleled water resistance.

Our integrated sealant provides long-lasting protection without the need for future resealing, delivering a low-maintenance experience designed to last.

We’ve done the hard work, so you don’t have to.

No. Unlike a standard surface seal which is found in other concrete products, Nood Co. incorporates the sealant directly into our concrete mix. This achieves unparalleled water resistance, and offers long-lasting protection.

Nood Co. baths and basins don't require resealing, resulting in a maintenance free experience.

Our Juno bathtubs are made to order. Please contact our team to find accurate lead times on this product at info@noodco.com.au.

To secure a Juno bathtub, start by requesting a quotation either directly at baths@noodco.com.au or through one of our resellers. Our team will inform you of available slots throughout the year and will require a deposit to secure your bathtub based on your project timeline.

The Juno bathtub is available in every Nood Co. colour, and the concrete mix yields a predominantly smooth finish. Please note that pinholes may appear, and concrete has variations due to its handmade nature. Each piece is unique and imperfect, so please ensure you are comfortable with this before purchase, as we do not provide exchanges on change of mind.

Given this product is made to order in nature, our Juno bath is always available to order. We will always communicate lead times dependent on manufacturing capacity.

You can view the Juno bathtub at selected retail stores in Australia. For a list of these stores, please contact our team at info@noodco.com.au.

Delivery for Juno bathtubs within Metro Australia is currently included within the price. Please email for rural delivery and international delivery quotation.

Please email info@noodco.com.au for purchasing enquiries outside of Australia.

The lead time for Juno bathtubs will depend on manufacturing capacity, which is determined by our current schedule. Our team will provide you with the specific lead time based on your order and at the time of your quote.

In the event of a change of heart, Nood Co. does not provide replacements or exchanges under any circumstance. Please ensure to check colour samples before purchase, as colours may vary from images.

It's essential to check the product upon delivery before installation or moving the bathtub. If your bathtub arrives damaged, please reach out to our team at info@noodco.com.au immediately so that we can process your warranty claim. Please make sure that you read our Warranty and Terms of Sale carefully prior to going ahead with your purchase.

We are proud to offer a 24-month warranty for all Juno bathtubs. It's essential that clients review the warranty carefully before making their purchase to understand the terms and conditions of coverage.

Nood Co. purchased the Oasis tub mould when Concrete Nation shut down. We have since reworked and re-engineered the design to meet our stringent manufacturing standards and successfully passed rigorous testing.

We took some extra time to fine-tune her design to ensure perfection. Our dedicated design team has revitalised and enhanced this already beautiful design using our trusted concrete mix, making her even more robust and durable.

Nood Co. offers a 2 Year basin residential warranty commencing from March 19th, 2024. Please refer to our full warranty terms here.

Nood Co. offers a 2 Year bath residential warranty commencing from October 9th, 2023. Please refer to our full warranty terms here.

Nood Co. offers a 2 Year Commercial warranty for all Nood Co products, commencing from October 9th, 2023. Please refer to our full warranty terms here.

For basins purchased before October 9th 2023, the warranty period is 2-years dated from the day the basin was received or delivered. Please refer to our full warranty terms here.

If your product arrives chipped, please contact our team immediately and do not install the product. Once the product has been installed, the capacity to process a return becomes void.

Nood Co. products are made up from Ultra High Performance Concrete (UHPC) and are uniquely pigmented throughout their entire structure. The strength of our baths and basins is comparable to that of a ceramic product (if not stronger), each product is engineered to have additional fibre-enforced protection around the walls and edges. In the unlikely event that your product surface undergoes wear or chips, the underlying colour will remain consistent inside and out. 

Please note: We offer a structural warranty on our products which does not cover chips or other excessive impact damage to the product. Our concrete is scratch-tolerant but not scratch-proof, scratches caused by natural use and wear and tear are not warranted.

Please note that concrete is a natural material that can scratch, discolour, or stain if not properly cared for.

Cleaning & Maintenance

• Using a soft cloth or a dampened sponge, gently clean your bath or basin with soapy water.
• Use a soft brush (for example, an old soft toothbrush) to reach hard-to-access areas.
• Rinse with clean water and towel dry.
• Clean your bath or basin regularly (ideally weekly) to avoid product build-up. 

Caution

• Do not use chemical or abrasive cleaners such as ammonia or bleach.
• Avoid exposure to tile or grout cleaners.
• Do not use abrasive products such as Ajax or Jif.
• Do not use a scrubbing brush or scourer, as these may scratch or damage the surface.
• Avoid contact with acidic liquids or pastes. If acid-based substances come into contact with the surface, rinse immediately and towel dry.
• Avoid exposure to products with a high pH, such as paint strippers, undiluted bleach, vinegar, or nail polish remover. If exposure occurs, rinse immediately with water to neutralise the effect.
• Avoid exposure to products containing peroxide (for example, hair dye or eyebrow and eyelash tinting products).

Please Note: Use a non-toxic, eco-certified cleaner made primarily from purified water with a low concentration (less than 0.5%) of potassium hydroxide. For example, Koh Universal Cleaner or similar.

The Concrete Nation business (operated by Lett Investments Australia Pty Ltd) was placed into liquidation on 30th November 2022. Please note Nood Co has no association with the Concrete Nation business or its directors.  For all enquiries related to existing issues with Concrete Nation please contact Matthew Bookless of SV Partners at concretenation@svp.com.au

Nood Co purchased the Concrete Nation Instagram account, as well as a selection of product moulds which we have re-engineered with our Ultra High Performance Concrete.

Nood Co has not purchased the Concrete Nation company and does not have any legal liability nor resulting capacity to address any associated issues with what you may have experienced with the closure of Concrete nation, be them fiscal or functional. We are unable to offer directions to attain further clarity on your situation. 

For all enquiries related to existing issues with Concrete Nation please contact Matthew Bookless of SV Partners at concretenation@svp.com.au

We have re-developed and re-engineered a few products from the Concrete Nation range including:

• Amalfi Basin (now Millie by Nood Co)
• Malta Basin (now Millie Raw by Nood Co)
• Como Freestanding Basin (now Luna by Nood Co)
• Tropez Freestanding Basin (now Molli by Nood Co)
• Oasis Bathtub (now Juno by Nood Co)

Our team spent many months reworking the designs and specifications of the above products to ensure they meet our stringent manufacturing requirements. Please note that the product specifications have changed, so while the designs may look familiar, the products themselves are a more refined version of the original.

Please note that Concrete Nation product specifications and samples are no longer relevant to CN by Nood, please refer to the Nood Co product specifications before purchasing these products.

Nood purchased the product moulds and designs from CN with the intention of reworking it and making it our own. With any concrete product, a mould is required to create it. Over the course of many months, we tested, reworked and re-engineered each design to meet our stringent manufacturing requirements. This included creating new product moulds.

The final designs look very similar to the original CN range, however we have made engineering adjustments to ensure these products stand the test of time. 

The Nood Concrete mix is also very different from CN. Our mix yields a predominately smooth finish, with little to no patina. Our mix allows us to create a beautifully raw look (such as Millie Raw) without compromising the structural integrity of the basin.

Please note that Concrete Nation product specifications and samples are no longer relevant to CN by Nood, please refer to the Nood Co product specifications before purchasing these products.

Our Shelf 01/02/03, Shelf Oval and Loop 01/02 basins all come with the option of an overflow and/or tap hole. Tapware is not provided with your basin purchase. Overflows are available in four finishes (Black, Brass, Chrome or White).

Bottle Traps are required for every wall hung basin and are visible. Please refer to your plumber, designer and/or architect for bottle trap recommendations. Nood Co does not provide bottle traps with your basin purchase.

A basin overflow is a small hole located near the rim of the basin. Its purpose is to drain away excess water if the basin begins to fill too much, preventing potential flooding in your bathroom. This feature is especially useful if you accidentally leave the tap running. 

Our overflows are provided with a metal cover ring. You have the option to customise the look of your basin by selecting one of four finishes: Black, Brass, Chrome, or White.

Bottle Traps are a required plumbing fixture for all basins. With Surface Mount basins, the bottle trap is often hidden inside the vanity. With Wall Mount basins, a bottle trap is visible, which is why many clients choose to match their bottle trap to the rest of their fittings. Please note that our wall hung basins require a visible bottle trap. Nood Co does not supply bottle traps with your basin purchase.

A Tap Hole is a small hole in the basin designed to accommodate a surface mount tap. We offer the option of a tap hole for clients who wish to mount their taps into their basin rather than onto the wall. 

You may add a tap hole to our Shelf 01/02/03, Shelf Oval or Loop 01/02 basins. Please note, tapware is not provided when selecting a tap hole option.

All Nood basins are shipped via TNT Road Express within Australia. Estimated delivery time frame is 3-5 days (excluding QLD) and 4-7 days to Queensland. TNT provides a tracking number for you to track your delivery via our tracking page. TNT does not provide specific delivery times. They will deliver within the above timeframes. Packages are ATL (Authority to Leave).

For any issues with your delivery please contact info@noodco.com.au

As our products are made to order, we do not offer change of mind returns. If there is an issue with your Nood Co product, such as receiving the wrong or a damaged product, please contact our team immediately and do not install the product. Once the product has been installed, the capacity to process a return becomes void.

Images provided are for illustrative purposes and may not accurately capture the product's true colour. For a precise colour match, we recommend referencing our sample kits or viewing our products in person at an authorised reseller. Please make sure that you are happy with your selected colour before ordering.

While we’ve achieved remarkable consistency in our concrete products, minor variations such as pinholes and batch differences are a natural and beautiful characteristic of the natural material and do not constitute defects.

If you received an incorrect or a damaged product, please contact our team via info@noodco.com.au immediately with an attached copy of your invoice, photos of the product and packaging.

Do not install the product. Once the product has been installed, the capacity to process a return becomes void.

Our team will work to replace your item as soon as possible, and organise pickup for the incorrect or damaged item within 3 days.

In the event that a refund is approved, you will be refunded via your original payment method. If you purchased your product via a reseller, they will process the refund on our behalf.

All Products (Excluding Molli, Luna, Loop 01, Loop 02 and Juno Bathtub)

Our products suit a Standard 32mm or 40mm waste. Please note that our products are only compatible with a Traditional Pop Up/Non Overflow Waste. An overflow waste does not work with our basins (including our overflow models). 

Molli, Luna, Loop 01 and Loop 02

The above products  suit a Standard 32mm waste only. Please note that our products are only compatible with a Traditional Pop Up/Non Overflow Waste. An overflow waste does not work with our basins (including our overflow models). 

Juno Bathtub

Our Juno Bathtub suits a Standard 40mm or 42mm waste. Please note that our products are only compatible with a Traditional Pop Up/Non Overflow Waste. An overflow waste does not work with our basins (including our overflow models).

Yes, when ordering a wall hung basin a powder coated white aluminium bracket is provided. Supplied with fixings for timber/masonry walls.